how to get a refund from direct ferries how to get a refund from direct ferries

Thank you for booking with Direct Ferries. Some of the add-ons on this site are powered by. Please be aware that if your ticket is able to be refunded, and you have not purchased Cancellation Cover, you will be charged a cancellation fee. The matter is starting to get urgent, but still no response. How do we get a confirmation? This is the version of our website addressed to speakers of English in United Kingdom. I was due to take the ferry with my fianc on 27th Dec 2022 however, on 10th December 2022 I was mugged and assaulted leading to my wallet being stolen and physical injuries. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. The easiest and cheapest way to make a change to your booking is to log into My Account and request the amendment there. If you make a mistake when booking online, you can cancel your booking at no cost You have been added to the directferries.co.uk mailing list. We are very sorry about the issue. You can also discover ports and routes available. Please also note that the refund amount depends on the policy of each ferry company. Subscribers do not see these advertisements, To join in you must be a member of MotorhomeFun. It took me a while to get going, but after reading through the booking procedure was pretty straight forward. The booking process was straight forward and I received my eticket without issue. You can also request amendments through our customer service team either by email or phone, however these have a higher amendment fee. We had the same with Qatar. A refund will be given, however an administration fee of 10 will be deducted from the total fare. Please note that a small cancellation fee of 6 (euros) per booking applies. E-file and sign up for Direct Deposit to receive your refund faster, safer, and easier! Direct ferries are great value, usually easy to book with, very informative, send the right links and in a timely manner. Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. Cancelling a Ticket Reservation or Purchase within 24 hours of Booking Now, creating a Smart Label Returns 56901 requires a maximum of 5 minutes. It is impossible to contact them and they are basically holding my money! If your question isn't answered then please Contact Us. We sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. The most USELESS COMPANY EVER!!!! Company policies and passenger rights are determined by the ferry operators and the relevant authorities and not by Ferryhopper. WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or complete one of the online form options below. Best price at the time of writing was 1449 Baht (about $41) for a 10-hour journey. Got the answering machine again. In case of a totally different name filled in, we advise you to contact us so that we can check what the possible options are. Dear Customer,Thank you for your feedback.After looking into the details of your amendment requests, we noted you requested to change your return journey for January 2023. *** Important note: according to the policy of some ferry companies, if paper tickets are required for boarding and you have already collected them, you must return the tickets in order to receive your refund. Before you pay for your tickets, you will be asked to read and agree to the terms and conditions of both Ferryhopperand the ferry company you are traveling with. More expensive but very safe an helpful.Thank you for your replay. My original booking included the ability to change my booking. In your case you have contacted us only once but you have closed tht ticket by clicking on finding the solution and therefore the ticket could never be handled by one of our agents and after that you have not conatcted us again. By joining you agree to our terms & conditions and 20,000,000 members worldwide Our customers love us! Companies can ask for reviews via automatic invitations. Made the booking and ended up feeling very happy that it was so easy. Suggested companies are based on peoples browsing tendencies. Eveything was very simple and quick to use..I had no difficulties in using the site and had several choices of ferries. Our customer support team will be happy to help. Find ports, routes and lots of useful information to help you plan your trip. This is my first negative review for a company. For account users: To log into your account click the sign in link at the top of. Luckily I had saved a screen shot of the receipt of the payment so have been able to save the booking reference number. Debbie Allen And Phylicia Rashad Drop Gems Just In Time For. Find out what it's like onboard the ferries before you travel. roundtrip from Buenos Aries to Montevideo for Colonial Ferries for Feb 5-6 but came down with covid.. There was a mistake on your site, and you cannot admit it. WebIf you decide that you do not wish to keep the building. Traveler beware. Please note that we can be contacted through our contact form on our website. Googled other phone numbers - all disconnected. WebA refund will be given, however an administration fee of 10 will be deducted from the total fare. WebFind the best deals on train tickets from Harpers Ferry, WV to Lindenwold, NJ. Contact our call centre on 01304 44 88 88 between 08:00 and 20:00 Monday to Friday, and 09:00 and 17:00 on weekends. Book direct with the ferry company and not with those useless people!!!!! WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or WebGreater than 24-hours before travel. Kind regards, Maya from Direct Ferries. Then you have contacted our Customer service through chat just 1 hour before the departure and we have explained that so close to the departure the amendment would not be possible, we advised to try to amend at the port. I have applied for a replacement BRP however, I am unable to get the same before 8 weeks. This depends on the ticket you have booked, you can check your confirmation email for information on whether your ticket can be refunded. If you have already picked up your paper tickets and you wish to cancel them, you have to return them in one of the following ways: We strongly recommend sending your tickets via registered post. Estimated growth return on investment of at least 8%. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. You'll need to either book a new one way sailing for your return trip or cancel your original booking and make a new booking. You will be refunded with the maximum amount possible according to the remaining time between your cancellation and the departure date. Use our price finder to easily find ferry connections and the best available ferry ticket prices to suit your needs. Kind regards, Maya from Direct Ferries. WebBritanny ferries advised us to reschedule the delivery with them directly since we could not get hold of anyone at Direct Ferries. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. Visit our customer service page to find useful information on travelling by ferry, our FAQs, and how to contact us for help with your booking, Balearics: up to 50% OFF with Trasmed GLE, Tallink Silja: reduced fares on Helsinki - Tallinn, Exclusive! The costumer service is unhelpful, as they cannot do anything about it, even though I described my whole situation. Due to data protection laws were not able to process cancellation requests by email. However it took 5 weeks, dozens of emails for you to confirm the agreement. I have bought a ticket recently on 28th of December, but I haven't received any confirmation, so I couldn't see my tickets, neither did DFDS. Needed to change tickets. Directferries.nl biedt u de mogelijkheid om de grootste keuze van veerdiensten in Europa en daarbuiten te vergelijken bij alle grote veerbootmaatschappijen zodat u gegarandeerd bespaart op de ticketprijs. They will look after you - Direct Ferries arent interested! Once this is done, they are required to either keep the canceled tickets and give you your refund or give you the canceled tickets, so that you can return them to our offices in Athens and receive your refund through Ferryhopper. I made reservations. P&O Ferries By the time I got a confirmation notice it was past a 48 hr before travel time and they would not change out going trip. I have bought it carefully, I have checked my email, spam etc. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. 6 days ago I tried to amend my return, 3 days later I had an acknowledgement of my problem, namely the website wouldn't allow the amendment, due to an error on the website. No questions have been asked about this experience. There was nothing from you at all. So now I just lost my money, because of their incompetence. For a better experience, please enable JavaScript in your browser before proceeding. Phone. We did so with Britanny Ferries. In order for us to be able to process your cancellation request according to the terms of the ferry operator, you have to inform us at least 72 hours before your scheduled departure. I will never use this company again Report this review If the system detects something that potentially contradicts our. WebDirect Ferries 1 50 #92 of 100 things to do in Southampton Ferries Visit website Call Write a review What people are saying By Rutrah useful to check schedule - best to book with operator directly Feb 2023 Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. Less than 24-hours or failure to show for travel. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Using this company, in this instance. manufactured with at least 1/8 of an inch tread. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. I will avoid any dealings with them again. Receive current traffic conditions, mountain pass reports, construction updates and more. For contact details visit our. CT17 9TJ WebTerm 1 Starts:Tuesday 30 th August 2022 (children return Thursday 1 st September 2022) Term 1 Ends: Friday 14 th October 2022. Thousands of top-named brands Direct Ferries - More The amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. Due to our buying power we often have access to exclusive deals not available anywhere else to save you even more on your ferry ticket (sign up to our newsletter or follow us on Facebook or Twitter to ensure you don't miss out! You have been added to the directferries.co.uk mailing list. The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. It was to easy to book, however, even though it will be just the two of us, I tried to hook an outside room but wouldnt permit to because there was only two of us. Is it worth pursuing this with my travel insurance company or will I not be eligible for a refund But apparently they said they have no record of it. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. I have attached documentation needed to prove the above incident. Re: Uber service at RSW 5 years ago. Below, you can find a short overview of the ticket cancellation policies that apply in Greece. The website is also easy to use. We do care about our customer and completing all amendment requests that we receive. Months later, it is impossible to get a refund. The process also differs if you have already checked in online and got your boarding card. We have the biggest and best shipping companies, the most popular destinations, and the best prices all on one website. Here are 8 tips for writing great reviews. There is no contact number on the website to ring. You should thus make sure that all details are written correctly. A global company with offices across the World, Direct Ferries is present in numerous markets with a product localised for ferry travellers in the UK, Ireland, France, Germany, Spain, Italy, the Netherlands, Belgium, Portugal, Austria, Switzerland, Poland, Czech Republic, Slovakia, Greece, Denmark, Sweden, Norway, Finland, Turkey, Australia, New Zealand, Japan and China. It is important to be careful when you fill in the passenger details during booking in order to avoid typos and spelling mistakes. Dont waste your money - just book direct Direct ferries are incredibly unhelpful and once they get your money are not interested in assisting you. Refunds are always issued to the same credit / debit card that you used for your booking. That is why we are trusted by over 2.5 million customers and counting. on an island), you can return your tickets to any local travel agency that collaborates with the ferry company you booked your trip with. WebDirect Ferries is a multi platform impartial ferry ticketing service offering a quick and easy way to look, compare and book 1000's of scheduled ferry crossings to virtually any ferry Please note: prices rise as space becomes less available. According to the rules of the ferry operators, you must make your request at least 3 days (72 hours) before the scheduled departure. Not only that, in order to have this kind of saving, I was directed to use a ferry company that I hadn't used before, which turned out to be the best ferry journey I have experienced since before all restgrictions were imposed because of the covid pandemic. Channel View Road My service experience was awful. Please do not hesitate to send us a message or give us a call. The booking process was smooth and simple to follow. According to the correspondene with our Customer Service and also according to the screen shots regarding your browsing history, you only logged into your account prior to the sailing date but made no amendment request and therefore no arrangements were ever made with the ferry company in regards. Diabolical way to treat disabled, limited income people , or even anyone!! Modern excavations have raised the possibility that the name Could be a little clearer to help new customers. Hi, today, March 1, we made a one-way reservation for two adults for the June 10, 16:30 ferry from Caen - Portsmouth. the booking was confirmed right away and the confirmation was sent right away to the email address provided on the booking. Dear Sue Sturgeon,Thank you for your feedback. Be aware this route DOES NOT EXIST with this company, which we only found out when we arrived at the port. Cost per pax: S$70 one-way or S$118 2-ways Duration: 2.5 hours (1.5 hour boat ride + 1 hour check-in and immigration) Self-driving Way better to just buy the tickets directly from the ferry companies themselves! The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. Haven't found an answer to your question? This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Ended up cancelling my booking completely as i couldn't communicate with anyone to explainmy problem. I will rather swim than use the useless company again. Stay away. If you haven't purchased Cancellation Cover then you will be charged a cancellation fee. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. shocking service. Be the first to hear about the best ferry offers, The quickest way to make & manage your booking. Holidaymakers struggle to get refunds. The ticket included passage for myself, my dog and a small car. Thanks for taking the time to respond but you're mistaken about the cancellation. The prizes changes after you first buy the ticket. All went well hope its the same when we arrive in Barcelona. The travel agent will stamp and cancel your tickets. Thank you, No where obvious does it state what is included on the ferryleaving me thinking that I will be standing up on deck for the two hour crossingyou all may know the truth but as someone new to ferry crossing s a better website with more information easily accessed is what is required. However, that particular sailing has a different fare and this is why you were also quoted a price differene in case the alternative was suitable and you wanted to accept it.Since you did not accept the alternative please note your booking has not been changed and currently your return trip remains for the date originally booked.We remain at your disposal for any other queries.Kind regards,Madalina / Direct Ferries. Furthermore, you can find the "Troubleshooting Login Issues" section which can answer your unresolved problems and equip you with a lot. WebPlease use the contact form on our website to request a ticket change. Holiday:Monday 17 th to Friday 28 th October 2022. When making the booking on a Condor ferry I found that a charge of 7.99 had been added. Our original booking made in January for April was cancelled by the ferry company. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Editor, Marcus Herbert. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. We are very sorry that you are not happy with our service. three hours for a journey of between eight and 24 hours. Please note that Ferryhopper is not responsible for the loss of your tickets in the post. WebIf you are unable to travel after checking in at the terminal, request a refund at the terminal. Terrible service, no one to speak to the website is glitchy and they charged me extra for a additional person the it got removed and they still took the money for it. Please bear in mind that there might be small differences in each ferry company's refund terms and conditions. UNITED KINGDOM. The amount for which you will be refunded depends on how much time remains between the cancellation and your departure. Requiring chains keeps traffic moving during storms rather than closing a pass or roadway. If you contact us in under 72 hours before your scheduled departure, we will do our best to help, but we cannot guarantee that there will be enough time to process your request. Wait does that mean I can retrospectively change the terms to every contract I've entered into? Dear customer, Many thanks for your review! Please send any questions or comments to: help@poferries.com Please use the contact form on our website to request a ticket change. WebYou may request a refund online or by phone: Online Refund request form Phone Call 206-464-6400 (local), 888-808-7977 (toll-free) or 511 within Washington state between 7 The money being shown on day 5 as having been taken by FerriesDirect. Date of experience: August 08, 2022 Nick Farraway 14 reviews IT Updated Nov 1, 2021 Site doesnt worktry elsewhere Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You should thus make sure that all passenger details are written exactly as they appear on your personal documents. It goes against our guidelines to offer incentives for reviews. I think a lot of companies hoped people would accept vouchers to help with cash flow but legally if they cancel I think they have to give you a cash refund. Please don't hesitate to contact us, if you have any queries. Direct Ferries are trying it on, (with your money). I wished I had checked here before booking, I thought they were a genuine company but it is clearly a fraudulent and dishonest one. If you contact the airline or ticket agent to obtain a required refund and you are refused that refund, you should file a complaint against the airline or ticket agent with the Department at http://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm. Tripadvisor performs checks on reviews. General Inquiry/Feedback Request a Refund We are both english and always lived in England Direct Ferries have no phone available to discuss. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. I could see all ferry options (and I checked - it was all accurate), and the rest was a breeze. You will save yourself money and hassle by booking direct. In case you are traveling with a rental car and don't have the license plate number yet, you can simply add RENT123. Please don't hesitate to contact us, if you have any queries. Amending your booking through My Account is quicker and cheaper so we would suggest requesting your changes there. They continuously referred to me by my partners name when he has never contacted them, which I found condescending and unprofessional. I am writing to seek your support and look at this matter with sensitivity and compassion. Web(Updated for 2023) - SmartAsset How long you wait for your state tax refund depends on multiple factors. Since 2006, Grimaldi has been offering the only direct Ro/Ro-container service between Using their online form I contacted customer services, not once but half a dozen times, I received no response. With well over 2500 routes and nearly 700 ports, Direct Ferries gives you many options to choose from. Just as a point we had terrible problems with A ferry and will never use them again. These vermin are interested only in your money - not servicing customers. Londra, Inghilterra, Southampton SO19 6AJ England. If I misspell my name, is correction required? Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. However when I arrived for registration I was informed that Direct Ferries had failed to inform the ferry company about my dog, I had to pay the sum of 48 GBP on the spot. Please note that Ferryhopper applies a small cancellation fee of 6 (euros) per booking. In this case, you have to request a cancellation in any of the following ways: by sending us an email, by filling in our online contact form, or through the. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. WebA horrible experience. You can find the contact details of the local travel agencies in your booking confirmation email. Rent-to-own and financing options allow you to get the trailer you need within your budget. WebNeeded to change tickets. like what ? Went back and forth for days but they have refused to refund us since we managed to sail from Gili to Nusa even though this was with a different company at an additional cost, organised externally. It's a workaround but WAY cheaper than cabs. WebUpdate booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability. InterContinental (IHG) Hotels in Southampton, Hotels near Red Funnel Isle of Wight Ferries, Hotels near Southampton Airport (Parkway) Station, Hotels near Bournebouth Intl Airport (BOH), Motels near Bournebouth Intl Airport (BOH), Hotels near Southampton Solent University, Adrenaline & Extreme Tours in Southampton, Game & Entertainment Centres in Southampton, Points of Interest & Landmarks in Southampton, Southampton City Art Gallery: Tickets & Tours, Titanic Engineer Officers Memorial: Tickets & Tours, Medieval Merchant's House: Tickets & Tours, Blue Boat Company Amsterdam Canal Cruise and Van Gogh Museum, Boston Tea Party Ships & Museum Admission, Shark and Wildlife Viewing Adventure in Key West, Full-Day Whale Watching Cruise from Montreal, View all hotels near Direct Ferries on Tripadvisor, View all restaurants near Direct Ferries on Tripadvisor, View all attractions near Direct Ferries on Tripadvisor.