That looks like a residential order number rather than a But its not mandatory, anyone can quickly begin a BT live chat conversation by following these steps: We should point out that not all products and services from BT have the option for live chat. View bills, set up and manage devices, check service status, speed and much more. We only collect anonymous data. If you have a fault, you can find out whether it also impacts others by checking the service status in your area. Unfortunately, BT's phone system is not well designed. More information and review your options. Its quick, easy and available 24/7. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. We know that the internet is key to your business, and downtime means lost revenue. You can escalate your complaint to the Ombudsman provided you have met at least one of the following criteria: You escalate your BT complaint to the Ombudsman in the following ways: If youre a BT Business customer, there are different BT phone numbers for business customers. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Phone lines Featureline & Embark Cloud Voice Express ISDN30/30e 08 & 09 New BTnet EAD customers only. The BT Broadband forum is filled with useful information and questions asked by other customers. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. Discover wholesale, strategic digital transformation, designed for your business and its wider goals. Our insights and events hub is your go-to destination for help and advice on the future of your business. When you run the tests online, well ask you simple questions, and let you know how well put things right. BT Business App Save time, manage your account, and check your services at your fingertips 08:00 - 18:00. Download it now and use your device to be totally on top of things: View, pay, and download your bills. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Another great way to contact BT without calling is to use the BT live chat service. With different channels to choose from depending on your service, be it an issue with billing or broadband, a complaint, getting help with your BT Business account, or anything else; it might be difficult to know how to contact BT. You'll find it on your bill. If you have a complaint about BT, there are several ways in which you can make a BT complaint. Everything you need to know about our business leased line, guaranteed network speeds and a connection that never drops. You need your billing account number. By email Send message We aim to respond to your email within 48 hours - excluding weekends. These cookies allowed us to study how users navigate on the website. In some cases, BT might need a little time to investigate your complaint and find the best course of action. At this point, your complaint will be escalated to the Telecommunications Ombudsman for an independent review of your BT complaint. Complete account control at your fingertips. Simply follow the instructions and you might not need to call BT Broadband. Unlike broadband, which works on a shared platform, a leased line gives you a single line all to yourself. Data privacy and security practices may vary based on your use, region, and age. Discover solutions that are built for your business, whatever you do. Representative Office. Contact BT Business. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. We can only deal with BT Business accounts. Compared with what we could pay and what we could get elsewhere, BTnet Leased Line was a no-brainer. If an engineer needs to fix the fault, you can choose the best time for them to visit. Well offer the fastest fix with the first available visit youre in control to change it. Enjoy matching upload and download speeds of up to 100Mbps for a fixed monthly fee, with a 100% availability target so you'll always have that speed you need, when you need it. From top tech articles to new events coming your way, and from cases studies to digital transformation inspiration, find it all in one place. From networking solutions to link your locations, to security systems to protect your business, were here to help you kickstart your digital transformation. Suitable for larger businesses in a range of different circuit options, BTnet Ethernet access offers a fast connection for data-hungry businesses. Bring your people together with tools for easier communication and collaboration, and power their productivity with our customer contact solutions. With an ultra-low latency network, theres no delay when it comes to voice traffic, and we use Quality of Service prioritisation to offer business-grade calls with no delays or dropouts. Requesting a copy bill Check service status A pop-up will open and youll be connected to the BT Virtual Assistant who will take some basic information before transferring you to a BT live chat advisor who will be able to help you. If you need help quickly, use the other contact options. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. 0330-123-4567 from a mobile How to Contact BT Openreach? If your broadband is struggling to cope with demand, then you need an internet connection that can keep up the pace. For example you could say "bill enquiry" to be put through to the BT Business billing department, or if you have a technical issue you could say "report a fault". Maybe there's a problem with your order. Faults and Orders dashboard. We guarantee we'll carry out repairs within five hours so you can continue with business as usual. You can use the BT Business WhatsApp to help with the following kinds of queries: The services and products mentioned on this website may only represent a small selection of the options available to you. later the dashboard view will be restored. This means finding the right BT phone number can be more difficult than you first thought. Its consistent, reliable connectivity for your business. Price quoted only available on a 5-year term contract and applies to new circuits only. Get in touch Call us Live chat Arrange a call back Your details First name * Last name * Company name * All day, every day. Message. In the table below you can find all the BT phone numbers for business customers and the relevant IVR options to get through as quickly as possible. The Phone Book ; The Phone Book Find a Business. The Phone/Broadband/Fault Reference Number you have entered is invalid, please try Looking for help placing an order? We're one of the world's leading communications services companies. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. Available 24/7Free from UK landlines. Mobile costs may vary. We aim to respond to your email within 48 hours - excluding weekends. By phone 0800 800 152 Monday-Friday 08:00 - 18:00 Available 24/7 for lost or stolen mobiles Free from UK landlines. Choosing a BT phone number or contact method is important to get a better customer service experience. The BT phone number and IVR options are available in the table below. We're here to keep your teams connected as the trusted partner of businesses around the globe. Download it now to be totally on top of things: View, pay, and download your bills. Subject to credit check, business registration and a 5-year minimum term. Running cloud-based applications. Terms and Conditions apply. We are processing your online T&Cs apply. All prices exclude 20% VAT. Search The Phone Book from BT to find contact details of businesses across the UK. Choose from BTnet Express, perfect for smaller businesses, starting from 195 a month, or BTnet with matching upload and download speeds of up to 10Gbps. Related Types of Business | Related Locations. By reporting a fault online, you use the same tests that our advisors would talk you through if you called us. That means you dont need to share it with anyone else, so theres no risk of lags when youre on that all-important video call. Maybe there's a problem with your order. BTnet is an internet connection dedicated to your business, so you don't need to fight for bandwidth with anyone else. Heres how well help put things right. Using Wi-Fi that doesnt drop. Our BTnet platform is custom-built to provide your VoIP technology with super-low latency. Contact BT . If you've got a BT TV or BT Sport subscription, you will need to speak to the BT TV and Sport specialists with your enquiry. Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Share this release BT Group to combine Enterprise and Global units to create BT Business Subscribe to news Log in to report a fault Register for My Account Reporting a fault - what happens next BT Business broadband, phone line, email or Cloud Voice services not working properly? Search The Phone Book from BT to find contact details of businesses across the UK. Starts with 5 or 6 numbers, followed by 6 numbers. If the system doesn't recognise what you've said, you will be able to choose from the options menu. The Executive Committee assists the chief executive to: develop group strategy and budget for approval by the Board The solutions we sell are integral to modern life. You can contact BT Broadband customer service via several channels, and it all comes down to the product you have with BT - Regular Broadband or BT Full Fibre. Save your business 216 by locking in our Fibre 76 (broadband only) offer at 25.95/month (was 34.95) until April 2024. Mobile costs may vary. Log in to My EE BT Business app Instant account access View bills, set up and manage devices, check service status, speed and much more. From backing up data to sending hefty files, the UKs no.1 dedicated leased line can handle it all. This is just a tiny fraction of the information contained on BT Business' contact page! Choose your leased line plan Compare leased line pricing and find the best fit for your business. Work faster, smarter, safer, and stay connected with your world. If you're on your computer, you can download WhatsApp for Desktop. If your BT complaint is still unresolved or you feel that it wasnt dealt with appropriately at the first step, you can ask for your BT complaint to be escalated. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Logging in to report a fault helps us identify you and your services, and increases your security, By reporting a fault online you can run some checks without answering additional security questions, When you report a fault online, we can share details that were required to hide if you dont log in, Reporting a fault online makes fixes faster, as you wont need to tell us anything we already know, View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. We have a range of ways to get in touch for new and existing customers. The quickest and easiest way to contact us By phone 0800 800 156 Monday - Saturday 08:00 - 18:00 Free from UK landlines. Monday - Saturday08:00 - 18:00Free from UK landlines. Best if you're on your mobile. Search The Phone Book from BT to find contact details of businesses across the UK. About BT Our Executive Committee The Executive Committee provides input and recommendations to assist the chief executive with strategy development and operational management. Tracking your BT Business order online MiCloud UC and CC order enquiries: 0800 345 7984 Monday-Friday 09:00-17:00 MiCloud and MiCloud Advance order enquiries: 0800 181 556 Monday-Friday 09:00-17:00 All other order enquiries: 0800 800 152 Monday-Friday 08:00-18:00 i Track your order online - no need to call Popular FAQs Has hybrid work affected my offices bandwidth needs. Lessons BT Business Teach Us BT broadband complaints. Website. It is chaired by the chief executive. Your order number will look like one of these. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. If you have an issue you can find out if is just you, or impacting others in your area. This is a great resource if youre trying to solve your problem as it's very likely someone else had the same problem and got a reply with the solution. Cyber-attacks are on the rise, and you cant afford to be complacent when it comes to internet security. You can do lots of things without picking up the phone. We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. If you add all your accounts a fault or order with your fault or order references. BT.com Business My Account Log in Username / Email Password Forgotten login details Not registered? We offer reliable connectivity, but sometimes faults do occur. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. Fix Problems and faults Contact Chat, phone, or email Contact us about. If youve got a smartphone, youve likely got WhatsApp installed which means you can contact BT Business directly using its WhatsApp support number. Discover SME solutions View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. 0 to 5 employees,250+ employees,6 to 249 employees. If your requirement is for IT hardware, software and solutions and you don't have a usual IT Specialist, or you don't know their contact details, then please email sales@businessdirect.bt.com. The quickest and easiest way to contact us. Report a fault online to put things right. The developer provided this information and may update it over time. Contact | Business Broadband & Internet help | BT Business Business help Broadband & internet Contact Broadband & internet Popular Commonly asked questions Setting up Get up and running Using Making the most of . Necessary to provide basic functions of the website such as page navigation. Report a fault online to put things right. Weve laid out a new set of commitments in our first business charter, showing our customers BT is serious about helping UK businesses and the public sector in the world of ever-changing technology. If you're calling from you BT Mobile phone number, you can also just dial 150 instead of the full number that is listed in the contact table below. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. If you want to track a home order, click the button below. No problem Pay your bill now > My profile View and update your details > Help & Support Get help and support > Check service status > Help and support forums > My services BT Headquarters For corporate enquiries only - call or write to us at our registered office: 020 7356 5000 BT Group plc 1 Braham Street London E1 8EE Registered in England and Wales No. Well work with you to develop a tailored package that meets your needs, from super-fast 5G to hardware and devices to keep your whole team connected, no matter where theyre working from. Enjoy a reliable, fast and consistent connection on your cloud applications including Microsoft, Apple, Google and Amazon when you use a BTnet Leased Line. Choose from a circuit of 100Mbps, 1Gbps or 10Gbps, and speeds from 10Mbps to 10Gbps. The Future is Now: Combat sophisticated cyber-threats with smart technology and continuous staff training. Location. By phone 0800 800154. This is a generic error message to tell your something is wrong, Starts with BOS followed by eight numbers, Starts with BT followed by six to nine characters, Starts with GBT followed by five to seven characters, Three letters, three numbers and then two letters, Starts with PX followed by letters and numbers. Designed for 250-4,000 employees, our scalable broadband and mobile packages grow with your business so youre always connected.
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