Will I receive compensation if my event is rained out, postponed, or rescheduled? If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. As discussed in other provisions of these Sales Terms, no compensation will be given for any reason except as explicitly described in these Sales Terms. The Wagner opera returns to the Met for the first time in 17 years. Our help is free. They canceled my flight. If your event is canceled, you are protected through its SeatGeeks Buyer Guarantee, which states you will be refunded the full purchase price or issued a credit to be used for a future purchase to be determined in SeatGeeks sole discretion, according to SeatGeeks website. Himbergers problem was preventable. THESE SALES TERMS AND CONDITIONS (SALES TERMS) CONTAIN ANARBITRATION AND DISPUTE RESOLUTION PROVISION THAT REQUIRES YOU AND VIVID SEATS, LLC (VIVID SEATS) TO RESOLVE DISPUTES (WITH CERTAIN EXCEPTIONS) BY BINDING AND EXCLUSIVE ARBITRATION INSTEAD OF IN COURT OR BEFORE A JURY, UNLESS YOU CHOOSE TO TIMELY OPT OUT. When tickets are shipped to you, it is your responsibility to confirm that the tickets delivered to you are consistent with the order you placed. Arizona's refund deal with Ticketmaster didn't include Vivid Seats. But why cant I get a refund? If the parties fail to agree on any of the persons named, or if acceptable arbitrators are unable to act, or if for any other reason the appointment cannot be made from the submitted lists, the AAA shall have the power to make the appointment from among other members of the National Roster without the submission of additional lists, except that for the appointment of an arbitrator for a dispute or claim relating to the intellectual property of you, Vivid Seats, or any of Vivid Seats corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the individual appointed shall either previously have served as a federal judge or be an attorney who has specialized in intellectual property law for at least ten (10) years. If your show hasnt announced a new date yet, please hold on to your tickets. Any tickets purchased in advanced will be refunded. If your event has been postponed, you have 30 days from when the rescheduled date is announced to request a refund from AEG Presents. View Privacy Policy. RYADD was also forced to settle with Virginia authorities over the same practices. The two disgraced men have both been sentenced for sex crimes. It is your responsibility to make certain that your mobile device is charged with sufficient power so that you can access your tickets when you arrive at the venue. The parties will confer to attempt to agree to an arbitrator from the submitted list and to advise the AAA of their agreement. Special Delivery at least one (1) hour before the scheduled event. Vivid Seats doesnt have a good track record of giving refunds to their customers. When will I receive my 110% Rewards Cash loyalty credit? If a customer purchased tickets to an event that is canceled with no rescheduled date, they are entitled to a full refund of the purchase price, including delivery charges, per Vivid . All Rights Reserved. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Presumably company records will be used for verification. Things you buy through our links may earnVox Mediaa commission. Delegation: The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the formation, existence, scope, validity, interpretation, applicability, or enforceability of this agreement to arbitrate, or any part of it, or of these Sales Terms, including, but not limited to, any claim that all or any part of this agreement to arbitrate or the Sales Terms is void or voidable. State arbitration laws do not govern in any respect. Event date, times, venue and subject matter (collectively Event Details) may change. As a resale marketplace, Vivid Seats lists tickets that come from a vast ne We are only able to issue compensation for events that are officially cancelled by the venue, team, or performer and not rescheduled. In the event that you dispute a charge with the card issuer and it is determined that the charge was valid and not the result of credit card or other payment fraud, Vivid Seats has the right to (i) seek payment, including all associated fees, by whatever lawful means necessary, including using collection agencies and legal proceedings; and (ii) refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and Vivid Seats may prohibit future purchases by all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision. Wondering what else DoNotPay has up its sleeves? Tom Sandoval and Ariana Madix have broken up after he allegedly cheated on her with Raquel Leviss. If Vivid Seats fails to make an on-time delivery of any purchased ticket for an event, then Vivid Seats sole obligation or liability shall be limited to compensating the buyer for any payments made to Vivid Seats under this Agreement. Vivid Seats allows refunds under specific conditions. If Vivid Seats changes any term or condition, said modification, revision and additional information shall be posted here, automatically replace the existing terms and conditions, become effective immediately, and become binding on all users of this site. This FAQ explains our general policy and approach. For details of what the credits or cash payments will or will not include, see the Notice at https://angeion-public.s3.amazonaws.com/www.TicketPurchaseSettlement.com/docs/Published+Notice.pdf. Below you will find the full Sales Terms, which include but are not limited to, the specific items below that we are highlighting for you: Vivid Seats acts as a ticket marketplace. On April 24, Maria Bromley and Kleber Pauta filed a lawsuit against SXSW claiming to have spent more than $1,000 each on attending the event. Check out our directory. For more information, see the settlement website. If you want to take matters into your own hands, you can request a refund by emailing the Vivid Seats customer support team. Users of this site acknowledge that they do not acquire any ownership rights by using the site. Vivid Seats shall not be held responsible for any such seating relocations or other changes to the Event Details and will not be obligated to provide a refund or any other compensation. Such complaints shall be decided by an independent arbitrator in accordance with these Sales Terms. The total price was $1405.95. The complaint alleged that Vivid had an obligation to give customers refunds for such tickets and did not do so. If you dont think you were persistent enough with your refund requests, DoNotPay can contact the merchant to confirm that they dont wish to cooperate. Each listing contains the event name, date, seat location, and price per ticket. If youre interested in changing your travel plans or making a new reservation, dates for June 1 and later are currently available, according to Disney Worlds website. Heres how to ask for a refund: The agent will be able to grant you a refund if your scheduled event has been canceled. How can you get a full refund from Trainline? Why cant I get one? The Vivid Seats marketplace is open to the exchange of any tickets for which there is a market, and that do not violate Vivid Seats policies. Vivid Seats reserves the right to cancel and refund the buyers order at any time for any reason. To qualify for compensation, the buyer must return their tickets to Vivid Seats within 2 weeks of notice from Vivid Seats that the event is deemed Cancelled. No refunds or other compensation will be given without the original tickets, unless otherwise determined by Vivid Seats, in its sole discretion. Timing or other aspects may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. Tickets you can trust: 100 million sold,100% Buyer Guarantee. You agree that you will not attempt to evade, avoid, or circumvent the limitations on your entitlement to a full or partial refund set forth in these conditions of sale. As stated above, Vivid Seats is a Marketplace and not associated with any venue so we do not generate tickets and cannot reissue replacements. While a credit would seem reasonable under normal circumstances, I feel we should receive a refund. If you have tickets to a show that is postponed, you will be able to select your refund option once the new date is announced, Live Nations website reads. DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. An inherent risk of exposure to and contraction of COVID-19 exists in any place or venue where people gather. We're your companion for live events. Did we mention it's free? Photo ID or other verification may be required to accept delivery. Sit back and relax while we do the work. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. Governing Law: The Federal Arbitration Act (FAA) governs this agreement to arbitrate in all respects. If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive. But a couple of days before, the venue canceled the show. All orders are subject to ticket availability. Can Vivid Seats purchase my tickets from me instead? All orders placed on Vividseats.com or through our customer call center must be confirmed by the respective seller before the Buyer Guarantee takes effect. Orders exceeding four tickets may be split up into different rows within the requested zone or section. SOME JURISDICTIONS, INCLUDING BUT NOT LIMITED TO THE STATE OF NEW JERSEY, DO NOT ALLOW CERTAIN AGREEMENTS TO INCLUDE THE PROVISIONS OF THIS SECTION THAT (A) LIMIT OR EXCLUDE CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY TYPE; (B) LIMIT OR EXCLUDE THE USE OF ANY MULTIPLIER ON OR INCREASE TO DAMAGES; AND (C) LIMIT THE LIABILITY OF VIVID SEATS, AND ANY OTHER INDEMNIFIED PARTY, TO THE GREATER OF (1) THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE OVER THE PAST TWELVE (12) MONTHS; OR (2) $200. Shipped Arrive in 1-3 business days from placing the order. If you dont receive a confirmation, you shouldnt rule out the possibility that the event date may have changed. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. We'll help get you there, and give you peace of mind. If your event was canceled, Ticketmaster will issue you a full refund, according to its website. If the agreement to arbitrate is held unenforceable or invalid for any reason, any litigation against Vivid Seats (except for small claims court actions, as discussed above) may be commenced only in a federal or state court located within Cook County, Illinois, and you and we each consent to the jurisdiction of those courts for such purposes. These Bank of America fees drained my kids savings account. Any buyers whose tickets have been cancelled pursuant to this paragraph shall receive compensation for such cancellation as described above. If youre on a monthly payment plan, payments will be stopped while the park is closed. Vivid Seats If your event is canceled, you will get 110 percent in Vivid Seats credit, plus 10 percent will go toward MusiCares Foundation, whose mission is to provide "a safety net of. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. Information about Covid-19 Vivid Seats is closely monitoring Just because it never happened doesnt mean they cant get back together. Can Anyone Predict Whos Going to Win Best Supporting Actress? Your tickets and admission to the event are subject to all venue and/or event organizer/promoter safety and health policies (including, but not limited to, those related to the COVID-19 pandemic), which could include, but are not limited to, health screening or vaccination requirements. You can access DoNotPay from your web browser. I dug a little deeper. (1) If you bought a ticket to an event that was cancelled, you may already have gotten a credit in your Vivid Seats account that you can use to buy tickets to future events. COVID-19 is an extremely contagious disease that can lead to severe illness and death. Further, should any violation result in the loss of the ticket sellers season ticket rights or right to use any other tickets at that venue, or the right to purchase other tickets from that venue, you shall be held liable for all reasonable costs, expenses and losses associated with said loss including, but not limited to, all direct, indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits. By placing an order, you authorize Vivid Seats to charge your method of payment for the total order amount. By the way, if youre stuck in a similar situation as Himberger, you might be entitled to refund under a recent court settlement. The delivery charge consists of the actual cost of delivery as well as a surcharge that supports Vivid Seats safe and secure ticket delivery, whether electronic, via shipping, or otherwise. Some tickets are delivered by an alternative method which will be described at the time of checkout or in a subsequent email. Resale Tickets to Events in Illinois: Solely for purposes of 815 ILCS 414/1.5(c), for transactions involving resale tickets to events in Illinois, You or the ticket reseller may elect to submit complaints against one another to the AAA under its rules and procedures. You will not seek a chargeback from a payment card issuer directly on legitimate charges, i.e., where our refusal to refund or credit a ticket purchase conformed to these posted sale terms. If you are a resident of certain jurisdictions, including California, you may request a refund for postponed or rescheduled events. Please keep your tickets in a safe place. If you planned on traveling for a festival or concert this year, then youll most likely need to cancel your Airbnb. If you purchased your ticket from Telecharge and the event has been suspended or canceled, Telecharge will email you with instructions on how to exchange or refund your tickets, according to its website. This site is intended to be used by individuals or companies seeking to buy or sell tickets for ultimate use by an individual to attend an event and for no other purpose. Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. On rare occasions when pricing errors occur, Vivid Seats shall not be liable to the customer for this error. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. You must notify Vivid Seats if you do not receive your tickets within 48 hours of the actual start time of the scheduled or rescheduled event. Can I get my 173,116 Chase Ultimate Rewards points refunded? You represent that you are legally able to enter into a binding contract. If a re-issue is not possible, you will be refunded the re-issue fee. IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE 1542, WHICH STATES: A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. Our app can even help you lower your bills. Accordingly, you consent to injunctive or other equitable relief for such violations. If the investigation results in a finding that you either did not attempt to use your tickets, you were granted entry, or your claim that you were denied entry has been found to be false, you will not be refunded and you may be subject to the consequences described below. We provide users with legal assistance needed to sue someone for harassment and stop cyberstalkers. By submitting your email, you agree to our Terms and Privacy Policy and to receive email correspondence from us. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. These expenditures, and the loss of expected revenue, have resulted in a situation where we do not have the money to issue refunds, SXSWs statement to Billboard says. Himberger planned to travel to Atlantic City in July 2020 for the show. The best musical instrument is a love triangle. Vivid Seats uses your information only as described in Vivid Seats Privacy Policy. These Sales Terms, the use of the vividseats.com and our mobile application, and any purchases of tickets hereunder will be governed by the laws of the State of Illinois, subject to conflict of law principles. Vivid Seats is not responsible for lost, stolen, damaged, destroyed or otherwise inaccessible tickets and will not provide compensation for your order if you cannot locate or access your tickets once they are delivered to you. Our mission is to connect customers with individual ticket holders and amazing. and will not be eligible for a refund. Himberger lives in Virginia. I know my next step wasnt what you advise, but I went to Discover for relief by filing a credit card dispute, he says. There was absolutely no way to talk to a human. In most cases, the company will send you a notice via email after they confirm that an event has been canceled. Vivid Seats was forced to enter a multi-million dollar settlement over its clients' refusal to grant refunds last October with the New York Attorney General, Letitia James. By using this site, you agree not to use any false personal information or use an invalid or unauthorized credit or debit card. Email Delivery . In certain instances, a venue, promoter, or any entity putting on the event will require a ticket holder to relocate his or her seat or otherwise change the seating configuration in a manner beyond Vivid Seat's control. Based on the behavior of the company, people assume its a subsidiary of Ticketmaster. If the corrected price is not acceptable to you, Vivid Seats will allow you to cancel your order. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT What should I do? In addition to filing the Demand for Arbitration with the AAA, in accordance with its rules and procedures, you must send a copy of the completed form to Vivid Seats at the following address: Vivid Seats LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. Vivid Seats will determine when an event is cancelled based upon the best information available. Each party is responsible for his, her, or its own attorneys fees and expenses, and Vivid Seats will not pay your attorneys fees or expenses except to the extent ordered to do so by the arbitrator. THESE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. You agree not to use or permit anyone to use information provided through Vividseats.com for any unlawful or unauthorized purpose. Vivid Seats sold Himberger a show on a specific day, but Seinfeld postponed the show several times. Confidentiality: Unless applicable law provides otherwise, the arbitration proceeding and all records pertaining to itincluding but not limited to any documents prepared or produced in connection with the arbitration proceeding, as well as the hearing and the arbitration awardwill be confidential and will not be disclosed to any third party, except as necessary to obtain court confirmation of the arbitration award. This offer is not eligible for promo codes. If 60 days has passed since a show was postponed and no rescheduled dates have been announced, the 30-day window for refunds will open at that time.. Informal Initial Dispute Mechanism: If either you or Vivid Seats intends to bring a claim against the other, that party must first send to the other, by certified mail, a completed Intent to Arbitrate Notice ("Intent Notice"). Vivid Seats reserves the right to report to appropriate law enforcement authorities or other relevant third parties any activity that it believes, in its sole discretion, may in any way violate any local, state, federal or international law. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. Regardless of whether the foregoing types of disputes in this Exceptions provision are resolved by a court or pursuant to arbitration, you and Vivid Seats agree that the dispute is subject to the Class Action Waiver provision set forth below. You will also be able to review the ticket details and the total order price which will include service and delivery fees and any applicable taxes. Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? Vivid Seats reserves the right, in its sole discretion, to change these Sales Terms at any time. Written notification should be mailed by certified mail to: Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. These tickets are marked on the listing as "Zone Seating." Accepted forms of payment: credit/debit cards, Apple/Google/Samsung Pay. If you canno longer plan to use the tickets you originally purchased, we welcome you to list your unwanted ticketsfor sale on our website. Use DoNotPay To Get a Quick Vivid Ticket Refund. Heres how to spot it. Vivid Seats's third-party sellers list and sell the tickets. This site is protected by reCAPTCHA and the Google Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. If the value of the relief sought is $10,000 or less, at your request, Vivid Seats will pay all filing, administrative and arbitrator fees associated with the arbitration. Even as states around the country begin to reopen, it looks like it will take some time until things are totally back to normal in the entertainment industry. I contacted Vivid Seats on Himbergers behalf about his event tickets. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. For the avoidance of doubt, the waiver of the right to bring claims in or otherwise participate in a class, representative, or consolidated action or proceeding set forth in the Class Action Waiver provision below does not prevent You from seeking public injunctive relief in an individual capacity to the extent otherwise permitted by law. YOU ACKNOWLEDGE AND AGREE THAT NEITHER VIVID SEATS NOR ANY OF THE INDEMNIFIED PARTIES ARE LIABLE, AND YOU AGREE NOT TO SEEK TO HOLD VIVID SEATS AND THE INDEMNIFIED PARTIES LIABLE, FOR THE CONDUCT OF THIRD PARTIES, INCLUDING BUT NOT LIMITED TO TICKET SELLERS, OPERATORS OF VENUES AND EVENT ORGANIZERS/PROMOTERS, AND THAT THE RISK OF INJURY FROM SUCH THIRD PARTIES, SITES AND LOCATIONS RESTS ENTIRELY WITH YOU.
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