To upload documents to your account, sign in to drivers.uber.com to visit your dashboard OR follow these steps in the Driver app: 1. So please be as cautious as possible when going through AXS. We can't reclaim the money and issue the refund to a new card for you. Please note we may require original tickets to be submitted, Sort Code or BIC/SWIFT code for accounts outside of the UK, You need Javascript enabled in order to submit this form, Booking Errors We recommend you contact the ticket seller directly to discuss the issue, Entry requirements or organisation of a venue/event. Kameron Kwok - Director, Ticket Strategy - Anaheim Ducks - LinkedIn Can I cancel or refund my tickets? - AXS Help Center Don't buy: why paying extra for some ticket insurance is - Which? (United Kingdom) Let us know what you were doing when this page came up, plus your IP and request ID Holder consents to a search of their person and property and waives any claims against Releasees that may arise from such a search. Here, we set the record straight on what different ticket insurance and guarantee policies cover, and explain how to get a refund if you can't attend an event due to coronavirus. We act as a sales agent for our Client. In some instances, the sale transaction for the Service may be processed by our Client directly using their own payment processor, and in these cases the charge listed on your statement may list our Clients or the venues name. I went on live chat to sort out getting refunds for postponed tickets. AXS USA Reviews | Read Customer Service Reviews of www.axs.com - Trustpilot Please note: The account holder is liable for bank charges levied by the receiving bank. Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. If the event is cancelled, we'll issue you a refund automatically to the original payment card. If we suspect, in our sole discretion, unauthorized or fraudulent use of a seller or buyers account with us. Click here. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Refund policies of our Clients may vary; by purchasing a ticket, you agree to the refund policy of the associated Client. AXS refusing to refund ticket cancelation insurance - PayPal Community We also give them access to 24/7, multilingual . If you paid by credit card it may be possible in certain circumstances to. Certain events may have restricted delivery options, as well as delayed delivery windows (for example, tickets for online events will typically be delivered to your AXS account immediately following purchase), and tickets for certain live events may not be delivered until a date closer to the event). The site owner may have set restrictions that prevent you from accessing the site. If the amount that you pay for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on the Service or otherwise communicated to you, or if you are able to order tickets before their scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. You also understand that you must comply with all laws, mandates, health orders and directives applicable to the event you attend. If you have not received your tickets five (5) days before the event for which you purchased, please contact us at [emailprotected] or 1-888-929-7849. If you elect not to consent to a search, you may be denied entry to the event without refund or other compensation. If you are having difficulty in attaching documents or are unable to attach all the evidence needed, please email additional items to refunds@ticketplangroup.com providing your TicketPlan reference number. I was signed in, had my confirmation code and everything, but they didnt send me the ticket. AXS is not responsible for failure of delivery or any losses incurred as a result of a purchasers failure to provide an accurate address. Find a to ticket on Gumtree, the #1 site for Stuff for Sale classifieds ads in the UK. Cover applies if an immediate family member or a member of the booking party tests positive. AXS or the Client may send a summary of your purchase to the email address you provided to our Service. Anyways, I cant attend the event anymore and my excuse/reason is not covered by the insurance. We do not have any legal authority to complete a purchase on your behalf, and do not act as your agent. If the event is rescheduled, we'll advise what options are available to you. If they allow it, you'll get a refund. Privacy Policy The original invitation must be dated so that we can see when it was received, the date you are instructed to attend and detail the name of the person(s) required to attend. I realised I was too late for the standard entry tickets, as they had all sold out. ugh I am raaaaaging. Thank you for taking the time to let the people know. AXS Help Center Buying Tickets Ticket Insurance Ticket Insurance What is ticket insurance? If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. Listings will be deemed to be in effect from the time the Service processes the listing action until the earlier of (i) the time the Service processes the expiration or withdrawal of the listing or (ii) the time the System completes the processing of a retraction action for that listing. Were very sorry for your loss and understand that this is a difficult time, however, we do require a copy of the death certificate to assess a claim. Your refund will be processed automatically by your point of purchase within 30 days of cancellation, or within such other timescales as are notified by your point of purchase. We may be able to accept other medical documents, provided that they confirm the first date that treatment was sought and that you are medically unfit to attend the event. If you purchase tickets to an online event, we do not guarantee that your device or network will have the necessary bandwidth or capabilities to stream the event at a suitable speed, and you bear all risk with regard to such transmission. You must supply the required Payment Method and/or other personal information in order to complete your purchase. But looking at the terms and conditions of Festicket's guarantee provider, Booking Protect, you'll find that you're only entitled to a refund if you or someone in your household tests positive for coronavirus - not if you're told to self-isolate, or if you can't travel due to local restrictions in your area, or if the event can't go ahead due to lockdown rules. Pier Insurance Managed Services Limited are authorised and regulated by the Financial Conduct Authority with registration number 311798. I don't know why LiveNation pushes them, but it . Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. If you believe you've been a victim of fraud, please contact us here submit a ticket or use the live chat icon on this page to begin a session with us. The truth is that paying for insurance to guard against this is a waste of money. No refunds are offered for online (virtual) events unless the event is canceled. We do not guarantee the suitability of any event for any particular age group, and events may contain language or content not suitable for children. It may take up to 30 days before we are able to review your claim. Refunds for Primary Ticket purchases are not available for suspended, postponed or rescheduled events, unless offered by the Client, or ifrequired by law (however, refunds are not typically available for Resale Ticket purchases if events are suspended, postponed or rescheduled, even if offered to the original purchaser). If the tickets are limited as described in, If there is an error in the pricing of a ticket offered for sale through our Service, we may cancel any listing, transfer and/or transaction all as more fully described in. Please note that any costs for supporting documentation are non-refundable, as per the terms and conditions. I've gotten my money back from allianz with just a letter from my work saying I had to work that day. According to the CDC, older adults and people of all ages with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. It's well worth doing your research into what ticket insurance actually gets you before ticking the opt-in box at the checkout. Ticket Insurance. Took about 5-6 weeks and lots of following up but did get all my money back. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected]. I consent to TicketPlan using health data that I submit with this refund application for the purpose of administering my application, which may include sharing health data with insurers. We recommend that you review the official terms and conditions and other rules of each event and venue to which you hold tickets. The site owner may have set restrictions that prevent you from accessing the site. PDF EZ-Link Wallet with Mastercard - Top-Spender's Campaign" - Terms You will be advised of any such limits during the purchase process, or by a system limitation on the number of tickets you may purchase during your online session. We do not review, nor do we warrant or guarantee, the accuracy of any information provided by Resale Ticket. What is ticket insurance? XCover used by AXS had the most comprehensive cover across the categories - refunding customers in all the scenarios we looked at. If you attend an event, you, as Holder grant permission to the applicable Client, its related entities, the event, venue and the performing artist, team or other event producer and AXS to use your name, image, likeness, sounds in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium now known or hereafter developed, without further authorization from, notice or compensation to, you or anyone acting on your behalf, including for promotional or other purposes. Any sale or offer for sale of your tickets, whether using the Service or another publicly-available marketplace, when the applicable ticket(s) were sold with a resale restriction, may result in any or all of the following: (i) cancellation of the transfer or sale transaction conducted on our Service; (ii) a charge of our sales fee (described below), calculated with respect to the full sales price of such ticket(s) sold or transferred, assessed against the seller/transferor of such ticket(s) (such sales fee will be charged to the Payment Method on file for the seller/transferor, typically within twenty-four (24) hours after we provide notice of the assessment of such charge to such person via email); (iii) revocation of the seller/transferors rights to use the Service and any or all of our other services; and (iv) revocation of such sold or transferred ticket(s) by the Client. The original advice from the armed forces giving advice to travel at short notice for military service. AXS | Reviews | Better Business Bureau Profile Press question mark to learn the rest of the keyboard shortcuts. The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees and charges as profit. All the remaining ticketing sites and insurance providers either did not respond in time or declined to comment. All scheduled actions including, but not limited to, purchases and listing expirations will be processed approximately at the date and time specified as indicated by the Services system clock. It's also in their terms and conditions (which you agreed to) that they will hold your money until after the event. Delivery of the tickets shall be made in accordance with the Delivery of Tickets Section below. All attendees must conduct themselves properly at an event. Additionally, for events where the refunds are not offered, you may consider other options made available like selling or transferring your tickets before the event takes place. TicketPlan Limited are Appointed Representatives of Pier Insurance Managed Services Limited. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax. To access our helpline services, current customers must provide specific personally identifiable information that matches the current information in the account. In most instances, tickets delivered via mobile delivery to your AXS account will not incur a delivery charge. By providing payment details and choosing to complete the checkout process on our Service, you are agreeing for us to debit or authorize payment for the transaction via the Payment Method provided. The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. If we suspect, in our sole discretion, fraudulent or other illegal activity (whether from the buyer or seller of any transaction). - AXS Help Centre How can I make a claim for my Ticket Insurance? However, we will not be able to confirm that these are adequate for our needs until they are reviewed alongside your application. And if one of your party tests positive for coronavirus, meaning you no longer want to attend, only TicketPlan, Vista Insurance (used by Skiddle) and XCover (used by AXS) would allow you to claim for a refund. The availability of tickets is subject to change. Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. Holder agrees that the Releasees (defined below) shall not be responsible or liable for any claim, loss, damage or injury, whether occurring before, during, or after the event, regardless of whether caused by the negligence or other fault of Releasees or any third party. Please note that further documentation may be required following our review. If a customer does not complete their purchase, previously locked tickets and/or parking rights are released and made available for purchase. For any application we need either: the e-ticket(s) or copies of the physical ticket(s) for ticketholders. AXS Tickets Phone Number | Call Now & Shortcut to Rep - GetHuman DE Refunds will generally be issued if an event is canceled and not rescheduled, however, this is determined by our Clients, and not by AXS. If customer service is unable to reach you after its initial attempt, the Service may cancel your order and release your tickets or Rights without further notice to you. You agree that we may perform these actions, including, but not limited to, addition or correction of account profile information, addition of additional forms of electronic identification to your account, transferring tickets to others, listing tickets for sale, and/or purchasing tickets. If your account is closed and you haven't had the refund within 15 days, please contact your bank/credit card issuer as they will be able to locate the refund and transfer it to your new account. I purchased my tickets with my AMEX can I make a claim with them and get my money back? Occasionally, we may require that the physical ticket is sent to us. You should evaluate your risk in determining whether to attend the event. Click here. IP: 161.35.97.149 This means that you agree that we will have authority to conclude a sale of your tickets to a buyer on your behalf once you have told us to list the corresponding tickets for resale. What is AXS Premium? We act on behalf of a seller (our Client) when selling Primary tickets. It's all a fan needs, all in one app. If a covered medical issue, traffic accident, jury duty, or other covered reason* keeps you from attending your event, you can be reimbursed 100% of the ticket price including taxes, fees and delivery charges up to your plan limit. We all hate lines. Such fees and charges may vary. For tickets to events located in the United States, the Service is operated by AXS Group LLC. Ticketmaster will refund your ticket price if the event gets cancelled due to some unforseen or catastrophic event. AXS.com Purchase Agreement In addition to the limitations set forth in the Terms of Use, which include a mandatory arbitration provision and a class action waiver provision, the following limitations of liability apply to any purchase or sale you make through the Service and any use of a ticket issued by the Service. in the event description page, in pop-up boxes, or in an email). Peter Kay tickets --. Latecomers may be seated at the discretion of Client or venue. This has enabled close to 1,000 customers to obtain full refunds since the start of the pandemic. The venue shall have the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct Client or the venue deems disorderly or improper, who uses inappropriate, vulgar or abusive language, who fails to provide proper identification, or who fails to comply with any other rules adopted by the Client or venue. Tickets and/or parking rights are also "locked" (not available) for a short time while customers complete their purchase. All applicable fees and charges will be disclosed prior to completion of your purchase. I can't go to a concert anymore, any tips to ensure i get my money back? Once your purchase has been completed, we will not exchange or refund your order, even if additional tickets or parking rights become available at a later date. But some ticket holders will be disappointed to find their insurance doesn't cover them for what they assume it will. PSA: Be careful using AXS when purchasing your tickets
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