0000090902 00000 n How do I know what amount Im supposed to pay to my providers and the facilities? (1) Allegiance Benefit Plan Management is responsible for administering various aspects of this patient's plan, which may include claim processing, utilization management or eligibility verification. No. (CKD) The costs of CKD and dialysis are catastrophic for members. File your paperwork promptly and within the time limit. For physician and ancillary services, yourplan utilizes a physician and ancillary only network calledPHCS. YES. Health (3 days ago) WebPhone Number. Operations Division Claims Lucent Health | All content on this site is copyrighted by Healthx. 0000013050 00000 n . 0000013164 00000 n If you need immediate attention, please call: (855) 887-0855, Health (4 days ago) WebSend claims to the payer. TriZetto - Diversified Administration Corp. TriZetto - Florida Health Administrators, Inc, TriZetto - Insurance Administrators of America, TriZetto Preferred Benefit Administrators, US Health Group - (Freedom Life Insurance Company & National Foundation Life Insurance), Zelis Healthcare - Advisory Health Administrators. Box 880. (Benefits & CS). 0000006159 00000 n Save my name, email, and website in this browser for the next time I comment. If a member uses a transplant facility in our Institutes of Excellence network, the facility will use the Special Case Customer Service Unit for submitting claims. The plan will contact the facility and, if needed, begin pre-service negotiations. Electronic Remittance (ERA) YES. YES. We embrace technology that creates a direct connection between doctor and patient. In consideration of your agreement to these terms and for other . Contact NarusHealth at the number on your ID card. Are my financial obligations capped at my out-of-pocket maximum? Health 4 hours ago Operations Centers California 10951 White Rock Rd, Suite 100 Rancho Lucent Health Claims Billing Address. Contact Narus Health at the number on your ID card. YES. . S&S - Dunn & Associates Benefit Administrators, Inc. S&S - Employee Benefit Service Center, The, S&S - Enterprise Group Planning Inc. (EGP), S&S - Fox Everett, a division of HUB International Healthcare Solutions, LLC, S&S - Gravie Administrative Services, LLC, S&S - International Benefit Administrators, S&S - United Group Programs, Inc. (OptiMed Health Plans). What should I do if I receive a balance bill? Job Description. A cheerful, competent and compassionate attitude will directly impact the productivity of the team. 14, 00090, 0, COFINITY, PO BOX 2720, FARMINGTON HILLS, MI, 48333, 8008311166 17, 00126, 0, MEDICAL SERVICES OF AMERICA, PO BOX 1928, 171 MONROE LANE, Your email address will not be published. Zelis Healthcare - Exemplar Health Benefits. "uA^DzhH8-d4sAZ "/`zNH=`KH% Rl v/ A|2X%V nIr vm `u10j? k! 0000074176 00000 n Thank you for your message. Lucent Health helps benefits brokers deliver a superior solution that directly and effectively addresses the needs of the self-insured market. Zelis Healthcare - Insight Benefit Administrators, Zelis Healthcare - Kentucky Health Administrators, Zelis Healthcare - Medical Benefits Administrators, Zelis Healthcare - Northern Illinois Health Plan, Zelis Healthcare - Regency Employee Benefits. 0000010566 00000 n Find a complete list of your network of pharmacies at costcohealthsolutions.com, as well as tools to help you select a nearby pharmacy. 0000091515 00000 n Lucent Health helps benefits brokers deliver a superior solution that directly and effectively addresses the needs of the self-insured market. Medical Claims. sessionStorage.setItem('cypress', true); console.log("Cypress session detected"); var collection = document.querySelectorAll("a[href='https://mylucenthealth.com/v3app/publicservice/loginv1/login.aspx?bc=ae502dbd-bedd-42b5-beb1-ebf7da174d0a&serviceid=2b669142-c317-44b6-803f-f0ecd4f6d43a']"); collection = [].slice.call(collection); console.log("Found buttons:" + collection.length);if (collection.length > 0){for (var x = 0; x < collection.length; x++){collection.map(y => y.href = "https://ebixhub.ebix.com/sso/client/clientlogin.aspx?client=cyp"); console.log("Updating button");}}}. Group Number: CYP. 424 Church St, Suite 2300 48034. Lucent Health | All content on this site is copyrighted by Healthx. C. With respect to infants, children and adolescents, evidence-informed preventive care and screenings provided for in the comprehensive guidelines supported by the Health Resources and Services Administration (HRSA). Job posted 9 hours ago - Lucent Health Solutions, Inc. is hiring now for a Full-Time Claims Examiner II in Rancho Cordova, CA. Health (1 days ago) WebPlease email [emailprotected] if you have forgotten your username or need to have your password reset. What services are covered as Preventive Care and covered 100% of the allowable amount by the plan? MI. We are excited to announce that Cypress Benefit Administrators is now Lucent Health! What if I still have questions about the payment process, treatment plan and next steps? ~$?WUb}A.,d3#| L~G. If you have a procedure that requires multiple physician and ancillary doctors to be in attendance to provide services, each provider will bill separately for their services. All rights reserved | Email: [emailprotected], United healthcare cover fertility treatments, Centers plan for healthy living claim address, Unitedhealthcare community plan doctor finder. 0000012330 00000 n Zelis Healthcare - Alternative Insurance Resources, Inc. Zelis Healthcare - ArcBest Corporation (Choice Benefits), Zelis Healthcare - Automated Group Administration, Zelis Healthcare - Benefit Management Administrators. Zelis Healthcare - Britton Benefit Services, LLC. . Prescription drugs are filled through Magellan Health, the pharmacy benefits manager. 0000075874 00000 n January 2016 Summary: The Claims Examiner II is in daily contact with team members, clients and providers. In these cases, you should contact Narus Health at the number on your ID card. Note: Address changes must be submitted in writing via fax (217) 423-4575. Please remember that you will be responsible for any amount represented as patient responsibility on the Lucent Health EOB. Health 3 hours ago Thank you for your message. Zelis Healthcare - Edison Health Solutions, LLC. The claim must be submitted and processed to generate an EOB. You'll find the payer ID (for electronic claims) and address (for paper claims) on the member's ID card. Secondary Claims. Although this is the quickest and most efficient way to get your claim paid, we know you may have questions or concerns. This is a legal Agreement between you and the producers of this website. Please submit this form for Lucent Health Care UR Precerts only . You go to a participating pharmacy or use mail order, just as with your current plan. 0 Blue Cross Blue Shield MT PO BOX 546. Emergencies do not require pre-certification. 0000021054 00000 n Facility If the balance bill is from a facility, Narus Health will work with the Patient Advocacy Center (PAC) to educate the provider on the plan payment and negotiate, if necessary, to settle the balance bill. Were constantly innovating to make your care better and more affordable. 0000006540 00000 n Address. 7 0 obj <> endobj xref 7 86 0000000016 00000 n There were two claims in , https://www.bbb.org/us/tn/nashville/profile/healthcare-management/lucent-health-0573-37286971/complaints, Health (6 days ago) WebHow To Submit An Anthem Claim Yourself. Complete the online form to nominate your provider. Partner with Cigna Payer Solutions, and you'll have access to a broad portfolio of products and services, quality health care networks, and personalized account supportbacked by a global brand with more than 90 years of health service experience. 0000015559 00000 n 01066. Here are some steps to make sure your claim is processed smoothly: Make sure the claim form from your benefits plan includes all required information, especially procedure codes (you can receive these from your doctor's office). Electronic Remittance (ERA) YES. Login. Contact Narus Health at the number on your ID card. Yes, as it is with every health insurance plan. Username, We offer a wide range of data-driven and member-centric health plans that help employers reduce costs, improve plan performance, and enhance employee. Contain dialysis costs and prevent chronic kidney disease risks. Providers should call Lucent Health to confirm your eligibility and benefits at 877-214-2129. 0000085142 00000 n 0000081580 00000 n Muskegon, MI P.O. No. This insurance is also known as: Lucent Health Solutions. Ready to deliver innovative solutions? So you are saying they will all join if we call Narus Health? Health WebFor Benefits, Eligibility or Claims Status call: Lucent Health: 877-236-0844: For Pre-Authorization review/service, https://www.health-mental.org/claims-address-for-lucent-health/ Category: Health Show Health How to Submit, Track and Access Anthem Claims Anthem Health Service . 0000075951 00000 n FARMINGTON. Please note, the PAC process takes on average 60 days to complete. 62777 Allied. PO Box 182223. Submit the completed form with a copy of a superbill from your provider and a receipt of your payment to: Contact NarusHealth at the number on your ID card. Learn More Your email address will not be published. Narus Health will collect your name, member ID number, physicians name and contact information, type of procedure requested, and expected date of procedure. How do I find a PHCS physician or ancillary provider? 0000067172 00000 n 0000013614 00000 n , https://consociatehealth.com/wp-content/uploads/2019/01/3454-CON-FORM-Provider-Online-Claims-Access-User-Guide-8.5x11-06-28P.pdf, Health (7 days ago) WebSurprise billing has been a hot topic in the news lately as the current administration is looking to pass legislation in [] Continue reading Are health claims billing errors really , Health (4 days ago) WebBusiness response. 0000081130 00000 n 0000050340 00000 n Milwaukee, WI 53201. This position reports to the Claims Supervisor. Lucent Health Solutions LLC. sessionStorage.setItem('cypress', true); console.log("Cypress session detected"); var collection = document.querySelectorAll("a[href='https://mylucenthealth.com/v3app/publicservice/loginv1/login.aspx?bc=ae502dbd-bedd-42b5-beb1-ebf7da174d0a&serviceid=2b669142-c317-44b6-803f-f0ecd4f6d43a']"); collection = [].slice.call(collection); console.log("Found buttons:" + collection.length);if (collection.length > 0){for (var x = 0; x < collection.length; x++){collection.map(y => y.href = "https://ebixhub.ebix.com/sso/client/clientlogin.aspx?client=cyp"); console.log("Updating button");}}}. Fill out this form and well get back to you as soon as possible. 230 0 obj <>stream Welcome to Consociate Online Claims Access, an online source to benefit and claim information. Narus Health will work with the plan to resolve the balance bill. It has been sent. Doctors have various reasons for not joining networks. The preventive care benefits covered under the plan include: A. Narus Health will check for medical necessity and advise the provider if the requested service is authorized by the plan. Chattanooga, TN 37422-7223. 0000015033 00000 n Will I find out my EOB after the service has already been provided? No. Typically, your doctor or provider, especially if theyre in your plan, will submit the claim for you. PO Box 999, Appleton, WI 54912-0999, if (window.location.href.includes('/naa')){sessionStorage.setItem('cypress', false);} Submit claims to: Lucent Health, PO Box 2318, Rancho Cordova, CA 95741 / Electronic Payor ID# 68011. A copy of your plan document can be found on the mylucenthealth.com portal. Youremployer will make a copy available for you. 0000005323 00000 n . Proactively fight the health and financial impact of chronic kidney disease. If you need immediate attention, please call: (855) 887-0855, There was an error trying to send your message. Physician and Ancillary If the balance bill is from a physician or ancillary provider, Narus Health will educate the provider on the plan payment and work to settle the bill. Contact us today. This is a legal Agreement between you and the producers of this website. Services provided by an Anthem provider are considered as in-network and a higher benefit level is applicable. 0000076445 00000 n Trilogy Health Networks. Institutional/UB Claims. sessionStorage.setItem('cypress', true); console.log("Cypress session detected"); var collection = document.querySelectorAll("a[href='https://mylucenthealth.com/v3app/publicservice/loginv1/login.aspx?bc=ae502dbd-bedd-42b5-beb1-ebf7da174d0a&serviceid=2b669142-c317-44b6-803f-f0ecd4f6d43a']"); collection = [].slice.call(collection); console.log("Found buttons:" + collection.length);if (collection.length > 0){for (var x = 0; x < collection.length; x++){collection.map(y => y.href = "https://ebixhub.ebix.com/sso/client/clientlogin.aspx?client=cyp"); console.log("Updating button");}}}. Send claims to the payer. 0000003278 00000 n Most health plans rely on a preferred provider organization (PPO) network. . Do I need to call Narus Concierge to discuss my mammogram? sessionStorage.setItem('cypress', true); console.log("Cypress session detected"); var collection = document.querySelectorAll("a[href='https://mylucenthealth.com/v3app/publicservice/loginv1/login.aspx?bc=ae502dbd-bedd-42b5-beb1-ebf7da174d0a&serviceid=2b669142-c317-44b6-803f-f0ecd4f6d43a']"); collection = [].slice.call(collection); console.log("Found buttons:" + collection.length);if (collection.length > 0){for (var x = 0; x < collection.length; x++){collection.map(y => y.href = "https://ebixhub.ebix.com/sso/client/clientlogin.aspx?client=cyp"); console.log("Updating button");}}}. 0000008009 00000 n Make sure to pay your patient responsibility to the provider or contact the provider to set up a payment plan. Contact Person. %PDF-1.6 % You may be required to sign some documents allowing the PAC to advocate for you while it is resolving the bill. Category: Health Detail Health . ERA Enrollment Required. 0000006272 00000 n Non-Exempt Prepared By: HR to Go Prepared Date: January 2016 Summary: The Claims Examiner II is in daily contact with team members, clients and providers. AA002. License Grant. For a complete listing on the services covered as Preventive Care by the plan, please refer to the Summary Plan Description (SPD). The plan requires you to gain preapproval for these procedures by calling the utilization review company at the number listed on your ID card. Nashville, TN 37219, if (window.location.href.includes('/naa')){sessionStorage.setItem('cypress', false);} How do I know what amount Im supposed to pay to my providers and the facilities? How do I submit a claim for reimbursement to Lucent Health if I had to pay for the services and the provider will not submit a claim? E. All Food and Drug Administration-approved contraceptive methods, sterilization procedures, and patient education and counseling for all women with reproductive capacity. Lucent Health as the administrator has no input on whether or not to pay additional amounts on these claims. In return, you can view the following claim status information: claim number, current processing status, billed amount, and, if paid, the net payable, check number and check date. Lucent Health's 2019 acquisition of Narus Health, known for its best-in-class care management and concierge solutions, magnified our ability to provide exceptional care management and a superior member experience. Medova HealthCare. Address; Commercial: Health Net Commercial Claims PO Box 9040 Farmington, MO 63640-9040: Medi-Cal: Health Net Medi-Cal Claims PO Box 9020 Farmington, MO 63640-9020: . Access the Portal Member Employer Provider Broker Learn More About Submit All Claims To: First Choice Health Network PO Box 2289 Seattle, WA 98111-2289 This evolution allows us to grow and add quality services to our platform of solutions for self-insured employers and covered members. You may be required to sign documents allowing the PAC to represent you while it resolves the bill. This evolution allows us to grow and add quality services to our platform of solutions for self-insured employers and covered members. 0000041103 00000 n Narus Health will work with the Patient Advocacy Center (PAC) to educate the provider on the plan payment and negotiate, if necessary, to settle the balance bill. This means the doctor you choose is with you every step of the way. 102. Get a Quote Access the Portal Member Employer Provider Broker NetAccess Login Manage Your FSA/HRA Learn More About Lucent Health Learn More Contact Us As may vary by group, please call the phone number listed on the member ID card. Cigna. If you have questions or concerns regarding your prescriptions, call Narus Health to discuss. Lucent Health - Wisconsin Request for HRA Reimbursement CLAIM FORM Phone: 920-968-4613 Toll Free: 877-236-0844 PO Box 7020 Appleton, WI 54912-7020 Fax: 920-968-4616 Website:lucent.wealthcareportal.com Employer Name - Woodmen - Select HRA Employer Group #P61 Last: First: MI SS#: Please check if this is a new address 0000013016 00000 n Institutional/UB Claims. Read more. You may go to doctors who do not participate in the PHCS network. What if I still have questions about the payment process, treatment plan and next steps? How do I know what procedures need to be pre-certified? ]vtz How do I submit a claim for reimbursement to Lucent Health if I had to pay for the services and the provider will not submit a claim? Checkwith your employers human resources department forinformation on where to access it or to have a copyemailed to you or printed for you. 0000012196 00000 n 0000075777 00000 n If it is verified that your physician is not currentlyin the PHCS physician and ancillary only network, youmay request PHCS to contract with your physicianabout becoming a participating provider by submitting anomination, as follows: A. Submit Claims to: Health (7 days ago) Billing, Claims and Reimbursement Archives - Lucent Health Let's Talk Billing, Claims and Reimbursement 6 items What if I still have questions about the payment process, treatment plan and next steps? hb``0d``e``` Complete a Health Claim Reimbursement Form. To use the Claims Guest Access portal, go to kp.org/providers and select the members KP region. Kaiser Permanente also offers a dedicated phone line for Cigna PPO providers only for preauthorization questions - 888-831-0761. What should I do if my current physician is not in the PHCS network, but I would like to continue seeing them? Treatment is subject to copay and reimbursable through the Staywell plan. 0000013551 00000 n 1 (800) 244-6224. This position reports to the . 1.800.426.9786. 0000014053 00000 n Kaiser Permanente also offers a dedicated phone line for Cigna PPO providers only for preauthorization questions - 888-831-0761. Narus Health will keep you informed on the status of the procedure. Narus Health will verify your coverage and benefits and explain that all physicians are paid at the same benefit level as PHCS providers on your plan. Yes. 0000010680 00000 n 0000010743 00000 n Employers and employees are looking for business partners who can deliver innovative health benefits solutions with cost control opportunities. F. Routine physical exam and associated diagnostic tests and immunization. Your plan covers mammograms as follows: Age-appropriate preventive mammograms are covered at 100% with no cost share by the member. Business Administrators & Consultants, Inc. CDS of Nevada, Inc. dba Prominence Administrative Services, Daniel H Cook Associates (Cook Associates), EBA&M (Employee Benefits Administration and Management), Employee Benefit Management Services, LLC, Employer Driven Insurance Services (EDIS), Fringe Benefit Coordinators @ BeneBay Healthplans. License Agreement. Zelis Healthcare - Trusteed Plans Service Corporation. What Are You Looking For? Health Net is working hard to make claims procedures easier for providers, both online and offline. Contact Lucent Health. Attendance can also directly impact the satisfaction . Phone Number. Health (3 days ago) WebThank you for your message. 0000015295 00000 n Because these claims are paid outside of a network contract, there is a chance the provider will dispute the payment amount and potentially balance bill you. Continue reading, https://lucenthealth.com/faq_category/billing-claims-reimbursement/, Health (3 days ago) WebThank you for your message. This results in a lowered cost of care for everyone involved. If you are looking for Lucent Health Po Box 880 Farmington Mi 48331? Submit the completed form with a copy of a superbill from your provider and a [], Contact Narus Health atthe number on your ID card. Do I need to call Narus Health every time I use my plan or fill a prescription, unless its an emergency? If a member uses a transplant facility in our Institutes of Excellence network, the facility , https://www.aetna.com/health-care-professionals/newsletters-news/office-link-updates-june-2021/news-for-you-june-2021/submitting-claims-for-aetna-signature-administrators-asa-plan.html, Health (5 days ago) WebBalance Billing Assistance Legal Representation The Two Things Self-Insured Employers Care About..Right Now Watch on On Average, Lucent Health Clients Save: $2.4M on , Health (6 days ago) WebContact Narus Health at the number on your ID card. sessionStorage.setItem('cypress', true); console.log("Cypress session detected"); var collection = document.querySelectorAll("a[href='https://mylucenthealth.com/v3app/publicservice/loginv1/login.aspx?bc=ae502dbd-bedd-42b5-beb1-ebf7da174d0a&serviceid=2b669142-c317-44b6-803f-f0ecd4f6d43a']"); collection = [].slice.call(collection); console.log("Found buttons:" + collection.length);if (collection.length > 0){for (var x = 0; x < collection.length; x++){collection.map(y => y.href = "https://ebixhub.ebix.com/sso/client/clientlogin.aspx?client=cyp"); console.log("Updating button");}}}, Thank you for your message. Narus Health will work with the plan to resolve the balance [], If you receive a bill from aservice provider that represents an amount owed by youthat is greater than the amount represented [], That is correct. S&S - Benefit Administration Services, Ltd. S&S - Benefit Plan Administrators of Eau Claire, Inc. S&S - Consociate - Benefit Administration. B. You can report the claim to them 24 hours a day, 7 days a week, 365 days a year. else if (sessionStorage.getItem('cypress') === "true" || window.location.href.includes('/cypress')){ Narus Health will check for medical necessity and advise the provider if the requested service is authorized by the plan. 7GTf*2Le"STf*2}}:n0+++nF7ft3nbx/FOiL'm0q?^_bLc>}Z|c.|}C?[ 3 endstream endobj 12 0 obj <> endobj 13 0 obj <> endobj 14 0 obj <> endobj 15 0 obj <> endobj 16 0 obj <>stream What should I do if my physician has pre-certified my procedure but the facility where the procedure is scheduled says it will not accept my insurance and I will have to pay upfront if I do not want to cancel the procedure? Client Information. For Benefits, Eligibility or Claims Status call: Call Center: 800-277-8579 503-968-2360: To determine if pre-authorization or certification is required, please check the patients' ID card: Claims Submission. %PDF-1.4 % It has been sent. However, your plan is open access for facilities,physicians and ancillary providers, which allows you tochoose any service provider and facility. What facilities can I go to for treatment? H\Qo@>4(M6f%@F|wt%Q>;m.zFwh&suppll^_!~#6!]]W8nt3\&R[5WiI[:WLs}CUXut,]er?UgtJ&/+9X Rancho Cordova, CA. U30\se pQr/Wg>00F{KMC'Z810vl@ t] endstream endobj 8 0 obj <>>> endobj 9 0 obj <>/Font<>/ProcSet[/PDF/Text]/XObject<>>>/Rotate 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 10 0 obj <> endobj 11 0 obj <>stream Narus Health will assist you inreviewing any bills you receive from your providers and in understanding your Lucent Health Explanation of Benefits. Click here to view that record: Claims Submission. 0000002392 00000 n Your physician should contact the pre-certification number listed on your ID card to have the procedure pre-certified. else if (sessionStorage.getItem('cypress') === "true" || window.location.href.includes('/cypress')){ A list of procedures requiring pre-certification are on the back of your ID card, along with the number for your provider to call to pre-certify them. Login. (SM) SRC PO BOX 440. Sphere.hr . (1) Allegiance Benefit Plan Management is responsible for administering various aspects of this patient's plan, which may include , Health (5 days ago) Webhealth plan participants the choice of nearly 4,400 hospitals, 79,000 ancillary care facilities and more than 700,000 healthcare professionals nationwide, whether they seek care in , Health (7 days ago) WebProvider Services / Claims ( 877 ) 853 - 8019 ( 855 ) 297 - 4247 Enrollment ( 855 ) 593 - 5757 Care Management ( 888 ) 995 - 1689 7(32) 421 - 4317 Mailing Address for , Multicultural healthcare marketing group llc, Dept of health nyc food handler certification, Evidence based practice healthcare technology, Midmichigan health park houghton lake houghton lake, Benefits of integrated healthcare systems, 2022 health-mental.org. Services with an A or B rating recommended by the United States Preventive Services Task Force (USPSTF). Narus Health will collect your name, member ID number, facility name and contact information, physicians name and contact information, type of procedure, and date of procedure. For Benefits, Eligibility or Claims Status call: Lucent Health: 877-236-0844: For Pre-Authorization review/service, call: Lucent Health: . PHCS: Contact PHCS to find a physician and confirm theyare in the PHCS network. Claims Procedures. 24 hours a day, 365 days a year. When possible, it is best to verify that your physician or ancillary service provider is in the network prior to your scheduled appointment. Their experience is matched by their enthusiasm for delivering excellent care in the newest medium in the industry. (2) When calling Marpai Health, a group specific phone number may be provided. PO Box 182223. Lucent Health. All rights reserved | Email: [emailprotected], Multicultural healthcare marketing group llc, Dept of health nyc food handler certification, Evidence based practice healthcare technology, Midmichigan health park houghton lake houghton lake, Benefits of integrated healthcare systems. PLEASE NOTE: Narus Health recommends the provider start the pre-certification process 5-7 days prior to the scheduled service date. Were here to help. 0000004802 00000 n For more support Electronic Services Available (EDI) Professional/1500 Claims. Attach Supporting Clinical Documentation Choose Files *Omitting any requested information may delay the processing of your request Submit Form. These include but are not limited to: inpatient and outpatient behavioral health and chemical dependency; home healthcare and hospice care; physical, occupational and speech therapy; complex imagining (MRI, PET, CAT scan, etc. Toggle navigation COVID-19 Info Narus Health willhelp you understand your plan and your benefits. Why did I receive three different explanations of benefits (EOB) for one procedure or surgery? Cigna. 0000069927 00000 n Narus Health will help you understand your plan and your benefits. B. We offer a wide range of data-driven and member . Providers should call Lucent Health to confirm your eligibility and benefits at 877-214-2129. What should I do if I receive a balance bill? Full-Time. Lucent Health processes your medical claims and lets providers know what will be covered by your health plan and what will be billed directly to you, based on your healthcare plan*.
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