When we bought these tickets, we had jobs and splurged for a night out. 3 hour wait on the phone, said they would call me back within 1-2 hrs - still waiting it's been over 2hrs now. I am quite dissappointed. Learn from our industrys leaders, discover whats happening, re-connect with friends and make new connections at, https://www.theticketingbusiness.com/2021/05/04/stubhub-offers-refunds-for-pre-policy-change-cancellations/, All TheTicketingBusiness News, Events and Job Opportunities, straight to your inbox. My order for $402.19. I purchased a Citi field parking pass for Mets opening day. Purchased txts 11/19 & event cxl'd until 10/16/21.tkt transfer got lost in daughter's emailthey kept promising seller would resend to my email3 days b4 concert, stubhub said "sorry, but we'll give you a credit of 2x what I paid", which still leaves me stuck as the ticket prices have tripledservice, wait times suckcan't believe this company actually continues to operatespread the word.BOYCOTT STUBHUB~~~, Never received refund from cancelled event from April 2020 then they rescheduled it to Oct 2020 then still did not hold it. It was for a special occasion. Your email address will not be published. I called immediately but received the same reply, "No refunds!" We wasted our night , took off of work and lost our ticket money. I haven't seen anything yet like an e-mail or credit so I will see if I can find other info. I even told them the seats I wanted are cheaper than the one that were purchased and I let them know it was fine if they kept the remaining money and they didn't help. In a settlement announced Wednesday, StubHub has agreed to honor the FanProtect Guarantee, as well as disclose any future modification to its refund policies and promptly process refund. Still haven't received refund. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. Others were postponed. i am not interested in a credit that expires so therefore am requesting my full refund. Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services. The policy change affected more than 12,000 consumers who had bought tickets to Ohio events through StubHub before March 25, 2020. On Feb. 26, StubHub's general counsel was hailing the company's . The company blamed the difficulty of recouping from sellers during the pandemic. StubHub Changes Refund Policy For Final Four Ticket Buyers 'You're stealing my money': StubHub leaves customers feeling screwed GIVE ME MY MONEY. I ordered tickets from StubHub in March I am contacting the Better Business Bureau I cannot believe that it is August and you have not refunded my money for our canceled concert this is a complete scam, Cannot get my money until the event happens, you guys were paid twice why not give me a refund my tickets are sold? I believe this is UNFAIR PRACTICE on StubHubs end and that customers should been given a reasonable amount of time to cancel an order especially if it's for a large amount of money. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. View Vivid Seats Refund Policy. Fans outside of North America are defaulted to a refund. asks for a code, which i put in, says incorrect code(which came from them). StubHub just took my name the last 4 digits of the card number, my email and the transaction date and said someone will email me about a refund no case number or and instructions about the process or time frame. You can send a private message to us here @TeamStubHub. Following backlash from customers, the ticketing company responded in a statement this week. If you call Stubhub they insult you and treat you like crap. I sold two tickets on StubHub and only received payment for one. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. I called immediately and was hung up on, called back talked to a guy that said he would contact UPS to have my tickets sent back to the UPS facility so I could pick them up. As a marketplace, we act as an intermediary for buyers and sellers. I tried transferring through Wells Fargo and they didn't let me transfer. "I finally got a supervisor on the line and he said 'No. Announcements have been made but, a plan of action has not been put into play quite yet. To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. September 15, 2021 I won't let them take advantage of fans like me by ; and they have friendly voices. The GnR concert was cancelled here in Canada and stub hub saying cash refunds up until May 31 2021 I only received the cancellation email on June 1 2021 from Ticket Mastersure hope I get my $665 bucks back. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. i have tried to call several times but have been on hold >3 hours on 2 occasions. >> I FINALLY GOT A SUPERVISOR ON THE LINE AND HE SAID NO, WE ARE NOT REFUNDING MONEY AT THIS POINT. After another hold the rep told me the manager said the same thing. We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. The way it looks everyone else from grizzmas got their refunds except people from stubhub my order was #559869427 a lot of times it seems the website just steals people's money if the show is canceled. I am beyond angry and disappointed. Thank you StubHub. But opting out of some of these cookies may have an effect on your browsing experience. Call +1 (866) 788-2482 with all the details about the purchase. Completely unacceptable to sell tickets and then not provide them at the last minute, then keep the customer's money for up to 10 days and ruining plans. I simply do not understand how this can happen. Wisconsin residents could get ticket refunds after StubHub settlement So, Stubhub claims to be selling tickets identical to those from the event, but that's a lie. a cash refund, but that cash refunds remained the default. It is taking Stubhub about 120 days to process refunds. Across social media, customers, brokers, and industry insiders expressed their frustration with the policy change. They could not refund me nor give me the seats I wanted. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Issues Response To Voucher Policy Frustration, news broke that the full-refund option would no longer be available. Stubhub is such a ripoff. That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. I didn't receive my ticket and they won't give a refund only a worthless coupon. I placed the call today, which is the day after. Terrible Service! Are we able to get refunds for Coachella tickets since they are now cancelling the April 2021 dates? If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell These cookies ensure basic functionalities and security features of the website, anonymously. The credits are valid through the end of 2022. They helped me with delivery and addressess changes when I moved and when I lost my tickets they gave me a refund to use for a future game! The Investigators: Ticket companies are refusing refunds for canceled The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. i have attached the information from the venue. Your service is terrible and not worth the fee. I purchased a ticket in February for a concert for over $800. When the volume of cancellations accelerated a few weeks ago, we were the first in our industry to offer a coupon worth 120% of the ticket value. Too late to purchase decent seats. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. This doesn't make any sense and I transferred these tickets way early on before COVID. >> PRETTY UNFAIR. However, from the date selection to the purchase the date was changed. StubHub Class Action Settlement to Provide Credits For Tickets I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. StubHub changes its refund policy during COVID-19 pandemic, how you can still get your money back May 20, 2020, 3:42 PM 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker. 5 days later after i printed the tickets and submitted payment, the seller can change his or her mind at anytime? Under normal circumstances, these processes are manageable. I purchased tickets for a James Taylor conert and paid for them months in advance. Was there fraudulent activity with my tickets ? The ticketing platform said it will keep its impacted events policy in place, with 120-per-cent credit being the only option if an event is cancelled. Instead, customers will receive 120 percent of the price they paid for their tickets in the form of a voucher. StubHub refunds: How to get cash instead of credit for events | khou.com After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. a voucher - I will never EVER have filed complaint with BBB, looking for PR info the Cowboys and StubHub. I again attempted to cancel those tickets and again was told that I had to resell them in order to get my money back. Nikki isn't available at the moment, but I can confirm that we haven't gotten any updates yet from the Coachella organizers about cancellation. >> YOU CANT CHANGE THE RULES MIDSTREAM. We will process the refund to your original payment method within 5 days. StubHub's FanProtect Guarantee : StubHub StubHub Refund Policy Change May Run Afoul of Massachusetts Law IF THEY HAVE 100 COMPLAINTS, THERE ARE PROBABLY THOUSANDS IN MASSACHUSETTS WHO DIDNT COMPLAIN WHO ARE OWED MONEY. COMPANIES CAN HAVE ANY POLICY THEY CHOOSE, BUT IT MUST BE DISCLOSED AND CANNOT BE ALTERED AFTER A TRANSACTION. StubHub Refund Class Action Lawsuit - Gibbs Law Group You can get a refund from StubHub by calling their customer service line. The cookie is used to store the user consent for the cookies in the category "Performance". This evening I was on Stubhub looking for Lakers tickets for January 2016. I would like to receive a refund. Last Updated on June 24, 2020 by Dave Clark Stubhub stole $770 from. I received a email on August 12th stating that the game has been canceled, and I was sent a 120% coupon that can be used for future events through your site. So I would like a refund for the pass that was never sent to me. They said if I disputed it with my CC company they'll cancel my account with them. dont worry you can get your StubHub ticket refund(including any shipping/handling fees). We were able to register one wristband, but not the other. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. How Can I Request a Refund for a StubHub Ticket? In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. You cant change your TOS after purchase. If you sell on Stubhub they will waive the sellers fee. I purchased tickets to an event that has been postponed twice the second time being indefinite. StubHub offers refunds for pre-policy change cancellations I personally don't mind companies offering this as an option, but the option of a full refund as per the terms when they purchased the ticket should also be . I will never use stubhub again. Checked my status for my refund on two events. Thank you f***ers! Looking at other feedbacks from customers it's clear that I'm not the only one with this frustration and concern!!. My mother accidentally bought seats for a concert at an out of state venue, which is a common mistake. How to Request a Stubhub Refund [98% Success] - DoNotPay Called back for refund. April 1, 2020 Dave Clark. I'm out $282 because stubHub won't stand refund. You can request a refund from StubHub by email. From looking at the BBB website, it seems that StubHub responds to these complaints fairly quickly.
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